Calanna Whole Health Pharmacy

Calanna Whole Health Pharmacy has a great range of products and services to ensure you experience a more holistic approach to your healthcare in Queensland.

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About

Pharmacists are one of the most trusted professionals in Australia for a reason. We take our role as a resource for advice, support and referral seriously. Not only do we provide in store clinics and whole health advice but you can also come in to see us for the little things. #askcalanna

get to know us

get to know us

Product

At Calanna, we stock a broader range of natural and Qld sourced health products. For us, taking care of your health and well being means taking care of more than just your medication. But we do that exceptionally well too with our free medication packing and delivery service and a price match guarantee on our preferred prescription brands. Come in and visit us today. #askcalanna

Products

Products

Health Services

Calanna Whole Health Pharmacies consider themselves more of a health destination, than just a chemist. Check out our complementary services and products to find out why we really are the natural choice chemist. #askcalanna

Health Services

Health Services

Advice

At Calanna, we understand receiving advice you can understand, from health professionals you can trust, is important. Our philosophy is to create health destinations to provide just that. Our pharmacists all work on the floor to ensure you always have a professional to talk to at any of our stores.

Advice

Advice

Resources

If you need an online source for information about health #askcalanna.  If you like what you find take the time to let us know and share it with your family and friends. If you haven't already - Like us on Facebook and Instagram to stay up to date with our latest news and offers.

Community Kitchen

Community Kitchen

Contact

At Calanna - we are open longer. Visit out store pages to find your nearest Calanna pharmacy and find our full list of open hours for every store.

Contact

Contact

Returns & Exchange Policy

Change of mind

Calanna value our customers so, if you change your mind, you can return most products within seven days of your purchase, provided that:

  • You have valid proof of purchase (usually a receipt)
  • The product and packaging is in its original condition including all manuals and accessories
  • The product is in re-saleable condition
  • The product has not been used or damaged.

 Exchanges or refunds for change of mind cannot be offered for:

  • Gift cards and vouchers (including Lifeclub vouchers and promotions)
  • Personal hygiene or intimate items that have been used or have been removed from their original packaging, this also includes but is not limited to sleep apnoea equipment, compression garments, incontinence products and aids, items of clothing including footware, wound care products and cosmetic lines
  • Prescription medicines and pharmacist-only medicines
  • Other products advertised as being non-refundable for change of mind.

Consumer Guarantees

Calanna’s change of mind returns policy is in addition to your statutory rights under the Competition and Consumer Act and similar laws. If a product is faulty, not doing what it is supposed to do or is significantly different from its description/sample, then you may be eligible for a refund or exchange.

Prescription and pharmacist/pharmacy only medicines

In the interest of public health and safety, outside of your statutory rights, we are unable to provide a refund or exchange on any medications, vitamins, baby formula or therapeutic products.

How to return your product

If you purchased your product in a Calanna Pharmacy Store

 Simply take the product, along with your valid proof of purchase, preferably to the Calanna Pharmacy that you purchased the product from.

 If you purchased your product from our online store

 Please notify us within seven days of the purchase date for ‘Change of mind’ returns and within a reasonable time for ‘Consumer Guarantee’ returns.

If you have a Calanna rewards card and accrued points as a result of a sale that has been refunded, the points accrued for the refunded item will be deducted from your rewards points balance.

Important information for online purchase returns

 For ‘change of mind’ returns, the original shipping fee will not be refunded.

 For ‘consumer guarantee’ returns, the original shipping fee will be refunded for refund requests only. Exchanges will be posted free of charge.

 If the requirements in this policy are not strictly complied with (for example, a product is returned because you believe and have indicated that it is faulty and we later determine it is not faulty, or a product returned for change of mind is not resalable when we receive it) we will be unable to return the product to you, or provide you with a refund or exchange relating to the returned product.

 Credit Cards

 If you purchased your products using a credit or debit card, and you are eligible for a refund, any applicable monies will be processed to the card used to purchase the product.

 We’re always here to listen…

 If you have any queries about the process, or require further assistance, please email our Customer Service Centre anytime or call 07 4054 2440

 FAQ’s for Product Refund or Exchange

  1. Can I get a refund on prescription, pharmacist only or pharmacist medicines? A: No, we cannot issue a refund on a prescription item, pharmacist only medicines or pharmacy medicines once posted or removed from store unless there was an error with the dispensing or if the product was damaged or tampered with during delivery.
  2. Can vitamins be returned for refund or exchange? A: No, vitamins cannot be returned or exchanged once they are posted or removed from the store as they are ingestible items so please choose carefully.
  3. Can I return a product that I bought online, at a physical store? A: Yes, you can return a product bought online at the physical store, however it must be the same store that you bought your online purchase from (pharmacy store details will be displayed on the confirmation email you receive when placing the order).
  4. Can I exchange gift vouchers or other vouchers, store credits or loyalty club points for cash? A: Store vouchers, store credits and loyalty club points cannot be redeemed or exchanged for cash.